Return & Refund Policy

At Deltamart.uk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• All tags, labels, manuals, and accessories must be included.
• Proof of purchase or order confirmation must be provided.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personalized or custom-made products
• Clearance or sale items
• Gift cards
• Hygiene and personal care products that have been opened
• Products damaged due to misuse or improper handling

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging
• A description of the issue

We will review the claim and arrange a replacement or refund where applicable.

How to Request a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Wait for return authorization and instructions.
4. Ship the item to the provided return address.

We recommend using a tracked shipping service for your protection.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5–10 business days depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied.

If you require an exchange, please contact our support team with your order details.

Order Cancellation

Orders may be cancelled before they are dispatched for a full refund.

Once an order has been shipped, it must follow the standard return process.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: support@deltamart.uk
Website: Deltamart UK

We aim to respond to all enquiries within 1–2 business days.